International Customers:

International Letter Class mail has a standard delivery of 4 to 7 postal business days, but it is not a guaranteed delivery service. Without a definitive tracking system affixed to the service we are not able to tell you where the item is within the mail stream or when it will be delivered. ** This mail has been taking anywhere from 2 - 12 weeks. We have no control over your countries customs deptartment. It is also advised that if you do not get your order with in 7 days to contact your local post office to verify that they have not tried to contact your for custom taxes due.** We can not ship out replacement or refunds until 13 weeks have passed from date of shipment.

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Swagrox.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of your order's contents by product type. For instance, orders containing CDs, videos, DVDs, and books will generally be listed in a way similar to the following example:

• Books value: $29.55
• CDs value: $9.95
• DVD value: $27.95
• Video value: $39.95

Privacy Information:

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Returns Information:

You may return most items sold by Swagrox.com within 30 days of delivery for a refund of the product prices only. Shipping will not be refunded.

We cannot accept returns of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any CD, DVD, VHS tape, or vinyl
  record that has been opened (taken out of its plastic wrap).
• Any item that is not in its original condition, is damaged, or is missing parts.
• Any Underwear garments
• Any clothing missing original tags
• Any product missing the serial number or UPC.

Please send your return in a package to us and we will then issue a refund of the purchase price. Include a note with your name and address, and list of items you are returning or exchanging. Please allow a minimum of 14 days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges). Adjustments to credit cards will be made should appear within two billing cycles.

Money Orders:

If you choose money order as payment for your order, we do not ship until we receive payment. We need to receive the money orders within 2 weeks of placing the order. If we do not receive the payment in form of a money order within that time, we will have to cancel the order.